Delivery & Order Tracking

The questions below cover delivery times, tracking, and shipping conditions.

For more details, please check our Shipping Policy.

When will my order be shipped?

All orders are processed within 24 to 48 hours (excluding weekends and holidays).

Orders placed before 4:00 PM (ET) are usually shipped the same day.

What are the delivery times?

Delivery typically takes 5 to 7 business days, including processing and transit time.

How can I track my package?

Once your order has been shipped, you’ll receive an email with your tracking number.

You can track your shipment in real time directly on our website or through the carrier’s site.

Is shipping free?

Yes — shipping is 100% free on all orders within the United States.

I haven’t received my order. What should I do?

If you haven’t received your package within 7 business days after shipment, please contact our support team at support@shopdealzy.com with your order number.

We’ll immediately open an investigation and provide a quick solution.

Returns, Exchanges & Refunds

Here you’ll find answers to the most common questions about returns, exchanges, and refunds.

For full details, please check our Return & Refund Policy.

What is the return period?

You have 30 days from the date of delivery to request a return, whether for an exchange or a refund.

How do I start a return?

Send an email to support@shopdealzy.com with your order number and the reason for the return.

A prepaid return label will be provided after your request is approved.

Who covers the return shipping costs?

Defective or damaged products: ShopDealzy covers all return shipping costs.
Change of mind: The customer is responsible for return shipping, and the cost will be deducted from the refund.

Can I request an exchange?

Yes. Exchanges are accepted within 30 days if the item is unused, undamaged, and in its original packaging.

Please contact us by email to receive further instructions.

When will I receive my refund?

Refunds are processed within 7 days after the returned item has been received and inspected.

The refund will be issued to your original payment method.

Customer Service & Support

This section covers questions related to customer assistance, order cancellations, and how to contact us.

For more details, please check our Order Cancellation Policy or visit our Contact page.

How can I contact customer service?

By email: support@shopdealzy.com
By phone: +1 (307) 225-7954
Via contact form: click here
Hours: Monday to Friday, 10:00 AM – 6:00 PM (ET)

How long does it take to get a response?

Our team responds to all messages within 6 to 24 hours.

Can I cancel my order?

Yes, you can cancel your order within one hour of purchase using the link in your confirmation email.

After this time, please contact us as soon as possible.

Once your order has been shipped, cancellation is no longer possible.

However, you can still follow our Return Procedure once the item has been delivered.