At ShopDealzy, we are committed to providing you with a simple and hassle-free shopping experience. If, for any reason, you encounter a problem or wish to cancel your order, we have established a straightforward and efficient policy to assist you.

How to Cancel an Order

If you’ve changed your mind after placing an order, you can cancel it within one hour of purchase.

To cancel, simply click the cancellation link in your order confirmation email. Go to the section “Changed your mind?” and follow the easy steps to cancel or modify your order.

If more than 60 minutes have passed, please contact our team at support@shopdealzy.com. We will be happy to help you make any necessary adjustments to your order.

Please note:

Order cancellations are processed only during our business hours (10:00 AM – 6:00 PM, Monday through Friday).

Cancellation Conditions

For your cancellation request to be valid, the following conditions apply:

Before Shipment:

You may cancel or modify your order only before it has been shipped. Once your order has been dispatched, our Return Policy will apply instead.

After Shipment:

Once your order has been shipped, it can no longer be canceled.

However, you can still request a return or exchange after receiving your package. Our support team will guide you through the process quickly and easily.

Cancellation Confirmation

If you canceled your order using the cancellation link in your confirmation email, you will receive a confirmation message indicating that your cancellation was successful.

If you do not receive this confirmation, please contact us at mailto:support@shopdealzy.com with your order number, and we will ensure the issue is resolved.

Issues with Automatic Cancellation

If you experience any difficulties using the automatic cancellation option, please contact us promptly at mailto:support@shopdealzy.com and include your order number.

Our team will assist you in adjusting or confirming your cancellation request manually.

Contact Information

If you have any questions or need assistance, our support team is available to help you:

Website: www.shopdealzy.com
Company: Sadoper Limited
Registration Number: 78478417
Email: support@shopdealzy.com
Phone: +13072257954
Address: Unit E01, 10/F, Wong King Industrial Building, 2-4, Tai Yau Street, San Po Kong, Hong Kong
Instagram: @Dealzy
Facebook: @Dealzy
Customer Service Hours: Monday to Friday, 10:00 AM – 6:00 PM (U.S. Eastern Time)
We strive to respond to all inquiries within 6 to 24 hours.