FAQ
Can I track my order?
Yes, absolutely! As soon as your order is shipped, you will receive an email with a tracking number so you can follow its progress in real time.
How can I contact customer service?
Our customer support team is available from Monday to Friday, 10:00 AM to 6:00 PM (GMT), to answer all your questions. You can contact us by email at support@shopdealzy.com via our contact form on the website.
Can I return an item if I am not satisfied?
Yes! You have 30 days after receipt to return an item if it doesn’t suit you. Contact us for return instructions. For more information, please check our Return & Refund Policy.
What payment methods are accepted?
We accept secure payments by credit card (Visa, Mastercard, American Express, Discover, JCB, UnionPay), as well as Apple Pay and Google Pay. All transactions are protected by SSL encryption. For more information, please check our Payment Policy.
What if I receive a defective or incorrect item?
We apologize for the inconvenience!
Contact our customer service with a photo of the product you received, and we will send you a free replacement or a full refund.
Can I cancel my order?
Yes, you can request a cancellation before your order has been shipped.
For your cancellation request to be valid, the following conditions apply:
Before shipment:
You may cancel or modify your order only if it has not yet been dispatched. Once the order leaves our warehouse, cancellation is no longer possible and our Return Policy will apply instead.
After shipment:
If your order has already been shipped, it cannot be canceled.
However, you can still request a return or exchange after receiving your package. Our support team will assist you quickly and guide you through the process.
What are your delivery times?
Orders are processed within 24 to 48 hours from Monday to Friday. Once shipped, delivery typically takes 4 to 7 business days, for a total estimated time of 5 to 9 business days from the moment you place your order.
- Cut-off time: Orders placed before 4:00 PM (gmt) are processed and shipped the same day.
- After 4:00 PM: Orders are shipped the next business day.
- Weekend orders: Any order placed on Saturday or Sunday will be processed on the next business day.
For more information, please check our Shipping Policy.
Have a Question? We’re Here for You
Our team is always ready to help — whether you need guidance, assistance with your order, or just someone to listen.
At ShopDealzy, every customer matters, and every message gets our full attention.